THE PLAYBOOK ON DELIVERING EXCELLENCE
We design customer assesments from the customer viewpoint to assit your business in decreasing painpoints for both the external and interal customer.
DEPARTMENT DEVELOPMENT & STRUCTURE
Let us assist you in designing the best internal and external experience by aligning your processes with the mission of creating employee & customer loyalty!
From new stadium launches, to general business operations. We improve processes and workflow to create a better end product: product/service to customer.
TRAINING THAT TRANSFORMS TEAMS
A part of creating the ultimate sports experience is based on the relationship created between the fan and the team. In sports, the primary relationship and connection with season ticket members and general ticket holders are made by the account service and sales teams.
These team members hold the keys to building the relationship by making fans feel welcomed, attending to their needs, leaving a great lasting impression, and looking for ways to continuously improve the overall experience.
The LISTEN | RESPOND |GO BEYOND training courses provides the keys for your team members so they are WINNING AT SERVICE everyday!
1 Day In-Person Course
1 or 2 Hour Virtual Workshop
5 Module Virtual or In-Person Course
Personalized Training Experience Designed for YOU!
93% of customers are likely to make repeat purchases with companies who offer excellent customer service.
65% of a company’s business comes from existing customers.
It costs up to 7x more to acquire a new customer than to retain an old one.