servicestyle | 516BizSolutions

Innovate Your Service Mindset

Over the years, I have been fortunate to build many departments from the ground up and implement new processes and procedures that were...

Making Customer Service A Priority…5 Tips To Get You Started.

We all have read the countless studies that state retaining a customer is far less expensive than acquiring a new one, so shouldn't a...

516 Business Solutions’ Debbie Knowlan on Putting CRM to Great Use

For sports organizations, the inescapable phrase “the customer’s always right” is as present as ever. Or at least it should be, says...

Achieving Operational Excellence: The Key to Thriving Employee and Customer Satisfaction

So, what’s the plan?

5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze