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So, what’s the plan?

So, what’s the plan?

5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze

The Battle Continues: Sales vs. Service

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Customer Service and CRM: Why it’s important to record your interactions with customers.

Customer Service and CRM: Why it’s important to record your interactions with customers.

Customers demand more from companies than ever before. They also are looking to be cared for in a personalized way. When a company delive...

Bigger Than Basketball

Bigger Than Basketball

It was 2003, I was the Director of Season Ticket Services & Retention, and we were getting ready for our big draft day event. The excitem...

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