customerexperience | 516BizSolutions

Customer Service and CRM: Why it’s important to record your interactions with customers.

Customers demand more from companies than ever before. They also are looking to be cared for in a personalized way. When a company...

Bigger Than Basketball

It was 2003, I was the Director of Season Ticket Services & Retention, and we were getting ready for our big draft day event. The...

Achieving Operational Excellence: The Key to Thriving Employee and Customer Satisfaction

So, what’s the plan?

5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze