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    So, what’s the plan?

    So, what’s the plan?

    5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze

    5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze

    The Battle Continues: Sales vs. Service

    The Battle Continues: Sales vs. Service

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    Customer Service and CRM: Why it’s important to record your interactions with customers.

    Customer Service and CRM: Why it’s important to record your interactions with customers.

    Customers demand more from companies than ever before. They also are looking to be cared for in a personalized way. When a company...
    Bigger Than Basketball

    Bigger Than Basketball

    It was 2003, I was the Director of Season Ticket Services & Retention, and we were getting ready for our big draft day event. The...

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