CRM | 516BizSolutions

Customer Service and CRM: Why it’s important to record your interactions with customers.

Customers demand more from companies than ever before. They also are looking to be cared for in a personalized way. When a company...

516 Business Solutions’ Debbie Knowlan on Putting CRM to Great Use

For sports organizations, the inescapable phrase “the customer’s always right” is as present as ever. Or at least it should be, says...

Achieving Operational Excellence: The Key to Thriving Employee and Customer Satisfaction

So, what’s the plan?

5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze