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©2020 BY 516 BUSINESS SOLUTIONS.

May 19, 2019

Customers demand more from companies than ever before. They also are looking to be cared for in a personalized way. When a company delivers personalized service, customers feel valued by the relationship that is formed, and that ultimately builds loyalty. The...

September 30, 2017

For sports organizations, the inescapable phrase “the customer’s always right” is as present as ever. Or at least it should be, says Knowlan, President of 516 Business Solutions, a company that puts Customer Relationship Management first. An avid sports fan — call her...

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