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    So, what’s the plan?

    So, what’s the plan?

    5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze

    5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze

    The Battle Continues: Sales vs. Service

    The Battle Continues: Sales vs. Service

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    5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze

    5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze

    These top 5 skills, or mindsets not only changed the way I thought about customer service, but also shaped my leadership knowledge and understanding of how a business can thrive and be on the top of their game while being the benchmark in their industry. They have been at the core of how I improved the customer experience and were the backbone of everything I did while working with the NBA, MLS and they helped me build three successful departments within the NFL. Let’s cut to

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