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These top 5 skills, or mindsets not only changed the way I thought about customer service, but also shaped my leadership knowledge and understanding of how a business can thrive and be on the top of their game while being the benchmark in their industry. They have been at the core of how I improved the customer experience and were the backbone of everything I did while working with the NBA, MLS and they helped me build three successful departments within the NFL. Let’s cut to the chase...here are the 5 things that you can work on right away. If you start to change your mindset and implement these aspects, I guarantee that you will be a successful leader and it will help you grow your busines