5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze
These top 5 skills, or mindsets not only changed the way I thought about customer service, but also shaped my leadership knowledge and understanding of how a business can thrive and be on the top of their game while being the benchmark in their industry. They have been at the core of how I improved the customer experience and were the backbone of everything I did while working with the NBA, MLS and they helped me build three successful departments within the NFL. Let’s cut to