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The Battle Continues: Sales vs. Service

Why is it that some businesses don't allow sales people to start their job without proper sales training, but are ok with letting someone in a customer service role start their job without proper customer service training? Aren't customer service employees responsible for building relationships, ensuring customers have the best experience possible to create loyalty? Better yet, shouldn’t everyone in the entire organization be trained on how to deliver winning service, and then receive specific training pertaining to their role? In the landscape of business today, we can’t think of customer service as a department anymore. How well a company delivers upon the total customer experience will ul

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