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We talked about stress in our last blog, now it is time to talk about procrastination in the work place, as this can lead to stress and have a big impact on you and how work gets done. It can be all overwhelming, and when you procrastinate, you get off track and lose focus. Procrastination happens because we would rather not deal with what needs to get done. Except for the fact that the situation nor the customer is going away, it will still be there waiting for you….and you know it because it will be on your mind taking up valuable space and affecting the other things you need to accomplish. With the many difficult situations that customer service employees face on daily basis, procrastinat