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Top 5 Stressors of Customer Service Employees Within Sports

Working in customer service isn’t easy, and it seems like it is a dirty little secret that leadership doesn’t want to talk about. Yet, during my coaching and training sessions with service teams, it is the number one thing that causes employees the most dissatisfaction in their jobs! So, here is what I have found to be the top 5 stressors. Top 5 Stressors Workload – responsible for WAY too many accounts and cannot deliver winning service Not feeling empowered - to handle or resolve situations for customers Internal inconsistencies - not putting the fan first in decisions causing angry fans...over and over again. Guess what this causes? A fan to not renew their tickets! Last minute projects

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