April - 2019

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Bigger Than Basketball

Bigger Than Basketball

It was 2003, I was the Director of Season Ticket Services & Retention, and we were getting ready for our big draft day event. The...

Innovate Your Service Mindset

Innovate Your Service Mindset

Over the years, I have been fortunate to build many departments from the ground up and implement new processes and procedures that were...

Making Customer Service A Priority…5 Tips To Get You Started.

Making Customer Service A Priority…5 Tips To Get You Started.

We all have read the countless studies that state retaining a customer is far less expensive than acquiring a new one, so shouldn't a...

Know Your Expiration Date

Know Your Expiration Date

Since serving on the Board for WISE (Women in Sports and Events) for about 3 years, I've had more and more conversations with women...

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Achieving Operational Excellence: The Key to Thriving Employee and Customer Satisfaction

Achieving Operational Excellence: The Key to Thriving Employee and Customer Satisfaction

So, what’s the plan?

So, what’s the plan?

5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze

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