So, what’s the plan?
Have you not been asking yourself this question 4000 times a day? So, what’s the plan on testing? So, what’s the plan on a vaccine? So,...
5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze
These top 5 skills, or mindsets not only changed the way I thought about customer service, but also shaped my leadership knowledge and...
The Battle Continues: Sales vs. Service
Why is it that some businesses don't allow sales people to start their job without proper sales training, but are ok with letting someone...
The Power of Procrastination: 3 Things To Know
We talked about stress in our last blog, now it is time to talk about procrastination in the work place, as this can lead to stress and...
Top 5 Stressors of Customer Service Employees Within Sports
Working in customer service isn’t easy, and it seems like it is a dirty little secret that leadership doesn’t want to talk about. Yet,...
Customer Service and CRM: Why it’s important to record your interactions with customers.
Customers demand more from companies than ever before. They also are looking to be cared for in a personalized way. When a company...
Bigger Than Basketball
It was 2003, I was the Director of Season Ticket Services & Retention, and we were getting ready for our big draft day event. The...
Innovate Your Service Mindset
Over the years, I have been fortunate to build many departments from the ground up and implement new processes and procedures that were...
Making Customer Service A Priority…5 Tips To Get You Started.
We all have read the countless studies that state retaining a customer is far less expensive than acquiring a new one, so shouldn't a...
Know Your Expiration Date
Since serving on the Board for WISE (Women in Sports and Events) for about 3 years, I've had more and more conversations with women...