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So, what’s the plan?

5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze

The Battle Continues: Sales vs. Service

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So, what’s the plan?

Have you not been asking yourself this question 4000 times a day? So, what’s the plan on testing? So, what’s the plan on a vaccine? So, w...

5 Essential Skills I Learned While Working At The Ritz-Carlton Under Horst Shultze

These top 5 skills, or mindsets not only changed the way I thought about customer service, but also shaped my leadership knowledge and un...

The Battle Continues: Sales vs. Service

Why is it that some businesses don't allow sales people to start their job without proper sales training, but are ok with letting someone...

The Power of Procrastination: 3 Things To Know

We talked about stress in our last blog, now it is time to talk about procrastination in the work place, as this can lead to stress and h...

Top 5 Stressors of Customer Service Employees Within Sports

Working in customer service isn’t easy, and it seems like it is a dirty little secret that leadership doesn’t want to talk about. Yet, d...

Customer Service and CRM: Why it’s important to record your interactions with customers.

Customers demand more from companies than ever before. They also are looking to be cared for in a personalized way. When a company delive...

Bigger Than Basketball

It was 2003, I was the Director of Season Ticket Services & Retention, and we were getting ready for our big draft day event. The excitem...

Innovate Your Service Mindset

Over the years, I have been fortunate to build many departments from the ground up and implement new processes and procedures that were a...

Making Customer Service A Priority…5 Tips To Get You Started.

We all have read the countless studies that state retaining a customer is far less expensive than acquiring a new one, so shouldn't a com...

Know Your Expiration Date

Since serving on the Board for WISE (Women in Sports and Events) for about 3 years, I've had more and more conversations with women regar...

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