INNOVATE YOUR SERVICE MINDSET
For 516 Business Solutions, helping people gain new skills and knowledge isn’t only a commitment, it is our passion. We have a unique understanding of the customer's experience having handled many diverse aspects such as; building service standards, training and loyalty programs, developing CRM processes, email marketing, website, and mobile strategies.
This insight gives us the power to help your company take your customer’s experience to the next level by deploying our SmartService Model.
INNOVATE YOUR SERVICE MINDSET
Are you truly thinking of the customer experience holistically? If not, it’s time to innovate your mindset by making customers front and center in your Vision, Values, Customer Service Standards, and looking at all your customer’s interactions with your company from personalized customer engagement, utilization of technology, and customer data/analytics to make smart business strategies.
FAN SERVICE & EXPERIENCE TRAINING
We live in an age which our fans demand instant gratification - answers, problem resolution and knowledge on demand. As service professionals, we must constantly evolve to stay on top of our game
This course is an excellent way for participants to learn new skills, have a better understanding of fans, and continue to improve upon the fan experience.
CONSULTING SERVICES
Our consulting services focus on our clients' most critical issues: opportunities to gain valuable insight, communication strategies, email marketing, CRM implementation guidance and the development of business processes and procedures to support a rich fan/customer experience culture.
